Job Description

Salary Range: $80,000 - $100,000

Job Posting End Date: July 17, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or New York City, NY, this role will be  hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or New York City, NY, this role will be  remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? (Competencies)

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, root cause analysis, and change management
• Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills
• Working knowledge of project development life cycle, business capabilities framework, and business process re-engineering
• Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
• Strong consultative skill set including problem identification, solution development, and gaining buy in of customers
• Excellent presentation, oral, and written communications skills

Education & Experience Required

• Bachelor’s Degree in Business Administration, Statistics, Computer Science, or a related field
• Six years+ of professional job related work experience in business analysis, process improvement, developing business and/or technical documentation for end-users, business process modeling/mapping, methodologies development and in leading projects with proven success

Or an equivalent combination of education and experience

Education & Experience Preferred

• Certification in at least one of the following: Project Management Professional (PMP), Lean, Six Sigma or other comparable project management/quality certification
• Insurance and/or reinsurance industry experience
• Experience working with actuarial teams/departments 

Travel

• Less than or equal to 10%

Principal Duties & Responsibilities

• Assists business units with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement
• Acts as subject matter expert investigating the needs of the business units with focus on the analysis and modeling of processes, technology and rules; makes recommendations to integrate new and existing processes, technology and rules; participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions; collects, analyzes and documents enterprise and business-unit specific rules
• Develops project charter/detailed project plans/schedules; facilitates development of current and future state process maps that support the process improvement effort; Conducts initiative kickoff meetings, communicates individual roles and expectations, and ensures that all team members have the tools and training required to perform effectively
• Provides work direction and general business project management to assigned initiatives, including scheduling, work assignments, and reviewing efforts to ensure the initiative meets specifications as outlined in the proposed resolution and success measures; identifies and requests needed business resources from various teams to support the business initiative
• Assesses progress and variances from the project plan, gathers metrics to support variance findings, and develops and implements changes, as necessary, to ensure that the initiative/project remains within specified scope, time, cost and quality objectives, and further defines project requirements and schedules, as needed
• Provides the business and technical project teams with constructive feedback pertaining to project performance; develops and maintains a productive working relationship with business sponsors, IT representatives, vendors, and key clients, including providing regular project updates
• Conducts formal reviews with business sponsors at initiative/project completion to confirm acceptance and satisfaction
• Assists in continual development and improvement of the business process improvement methodologies
• Assists less experienced consultants with assigned initiatives and projects
• Some travel required
• Performs other related duties as required

Total Rewards

The salary range for this job is $80,000 to $100,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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