Job Description

Job Description and Duties

Under the administrative direction of the Chief Information Officer (CIO), the Information Technology (IT) Manager II (Enterprise Services Chief) is responsible for the leadership of the IT Enterprise Services Branch, consisting of Platform Services, Network Operations, Identity and Enterprise Applications, and Desktop and Mobile Support. Directly and through subordinate resources, the incumbent ensures the timely delivery of services and provides leadership and technical direction to technology professionals in support of cloud computing platform services, server administration, identity management, and end user support.

You will find additional information about the job in the .

Working Conditions

This position works primarily in the office, but limited telework may be available for California residents based on the requirements of the position. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.

While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities.

Special Requirements

A Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than three (3) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:

1. Describe and provide examples of your leadership experience, including techniques or approach to developing and motivating teams; facilitating organizational change; guiding process and performance improvements; and establishing goals/objectives and managing progress through to completion.

2. Describe and provide an example of a technology solution you implemented to resolve a problem that was affecting the delivery of an IT service. Describe the problem, the steps you took to determine the best solution, and the implementation process. What challenges did you face and how did you overcome them?

3. Describe and provide examples of your technical knowledge and experience in the areas of:

a. Cloud Platform Services (i.e. AWS, Azure, etc)

b. Server Administration

c. Enterprise Network Operations

d. Identity and Access Management

e. End User Support

Applications received without the SOQ may not be considered. A resume is required but does not take the of the SOQ.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to establish and maintain cooperative working relationships with all levels of staff, management, and vendor partners; communicate effectively with executive leadership, peers, end users, technical staff and partners, oversight agencies and other stakeholders.

• Ability to prepare or direct the preparation of clear and concise documentation (e.g., architecture diagrams, technology recovery plans, security plans and policies, roadmaps, business case justification, etc.).

• Ability to research and conduct analysis of technical solutions and provide recommendations that support the Authority’s technical direction.

• Ability to meet business needs through innovative solutions in a fast-paced environment.

• Ability to adapt to changes in direction or organizational change.

• Ability to manage multiple high priority initiatives in a fast-paced achievement- oriented environment.

• Ability to communicate effectively in a clear and concise manner.

• Ability to communicate complex technical information in a manner easily understood by non-technical stakeholders.

• Ability to maintain confidentiality of sensitive tasks, assignments, and information.

• Ability to prepare and produce clear and concise documentation (e.g., processes and procedures, plans, information security policies, etc.).

• Ability to work under pressure to meet deadlines.

• Display a working knowledge of cloud computing platforms, specifically Amazon Web Services and Microsoft Azure.

• Display a working knowledge of project management practices, the system development lifecycle, etc.

• Knowledge of network architecture, concepts and practices.

• Demonstrate a service oriented, customer relations-sensitive attitude.

• Demonstrate comprehensive understanding of the California State Administrative Manual (SAM), and California Statewide Information Management Manual (SIMM).

• Willingness to work excess hours to achieve business results.

• Display enthusiasm and aptitude for continuous learning.

Benefits

The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.

Benefit information can be found on the CalHR website and the CalPERS website.

Application Information

The STD. 678 is required and each section must be filled out completely and thoroughly. Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

If applying via postal mail or by dropping off your application, applicants must include JC-485033 and Chief, Enterprise Services, 311-440-1406-001 in the 'Job Title' section of the STD. 678 to be considered for this position. Please indicate on the STD 678 your basis of eligibility in the "Explanations" field (i.e. SROA, surplus, reemployment, reinstatement, transfer, or list eligible.)

Surplus/SROA candidates must provide a copy of their surplus/SROA letter with their application. Consideration may be given to applicants on another Department's employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority's employment list. Training and Development assignments are not being considered at this time.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please  click here to access the exam bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply. Please see above “Special Requirements” section for SOQ instructions.

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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