Job Description
Job Summary (in list format):
- Provide tier one technical support to internal and external customers in a high-volume call center environment.
- Troubleshoot hardware, software, and connectivity issues for internal users; escalate complex issues to second-tier support or senior management as needed.
- Assist external customers with website support, password resets, online account management, and mobile driver's license provisioning.
- Monitor and manage ticket queues, assign tickets to appropriate staff, and ensure timely escalation and resolution of issues.
- Perform minor repairs and installation of hardware, software, or peripheral equipment according to specifications.
- Deliver high-quality customer service while handling difficult situations and ensuring ticket completion.
- Maintain up-to-date knowledge of Windows 7/10, MS Office, Active Directory, and Apple iOS.
- Communicate effectively with both internal team members and external clients.
- Work onsite at DDS Headquarters in Conyers, Georgia; remote work is not permitted.
- Requires a high school diploma or GED and at least 6 months of call center customer service experience (2+ years preferred).
- Bilingual (Spanish) skills are preferred.
Job Tags
Full time, Remote job, Work visa,
Similar Jobs
Hyatt
...experience for our guests while supporting the day-to-day operations of our food and beverage outlets. This position is ideal for a hospitality professional with a passion for fine dining, attention to detail, and leadership skills. The Hourly Range for this position is...
Pinnacle Group
DevOps Solution Lead/Architect (AWS)Pay Range: $75.00- $85.00Onsite:Plano, Texas 75024Job Description:Client is looking for:~5 to 10 years' experience in Information Technology, 2 to 3 plus years in an Architecture environment~Should have achieved mastery...
Kanshe Infotech
...Location- Austin, TX-Onsite Building solutions for point of sale Payment Pin Pad Systems Finance/Payments processing... ...Familiarity with RESTful and SOAP APIs. Strong understanding of software development lifecycle (SDLC) methodologies, including Agile, Scrum...
Get It - Marketing
Customer Service Representative (Remote, Full-Time & Part-Time Available) About the Role Are you a friendly and solutions-oriented... ...(8 AM - 1 PM MST) Variable schedules available - regular weekend availability required. If you're a customer service superstar...
Covington Family Dentistry
...guarantee or 30% collections Schedule:2-4 days/week ( Monday & Tuesday 8:00-4:00 (most important), Friday and Saturday 8:00-2:00pm) Temp Period: June 1st - July 31st (2 months) Responsibilities Perform dental examinations, diagnose oral health issues, and develop...