IT Support Specialist Job at EPC Power Corp., Poway, CA

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  • EPC Power Corp.
  • Poway, CA

Job Description

Description

As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations.

This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services.

Key Responsibilities

  • Provide front-line technical support to end users via phone, in-person, or remote tools.
  • Diagnose and troubleshoot hardware, software, and basic network related issues.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning.
  • Perform routine system checks to ensure uptime and performance.
  • Track and manage IT inventory; assist with making purchase requests for IT related items.
  • Coordinate hardware repairs and service requests with vendors as needed.
  • Document support requests and resolutions according to company standards.
  • Identify recurring issues and contribute to documentation and process improvements.

Requirements

Education & Experience

  • Associate degree in Computer Science, Information Technology, or related field.
  • Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience.

Technical Skills

  • Proficiency with Microsoft 365, Windows 10/11, and common desktop software.
  • Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus.
  • Understanding of networking concepts and security best practices.
  • Experience with ticketing systems and remote support tools.

Soft Skills

  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks, work independently, and collaborate effectively in a team environment.

Certifications (Preferred But Not Required)

  • CompTIA A+, Network+, Security+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Why Join EPC Power?

  • Be part of a growing company at the forefront of clean energy innovation.
  • Work with a collaborative and supportive IT team.
  • Gain hands-on experience across a wide range of technologies.
  • Opportunities for professional development and certification support.

Salary: $55,000 – $65,000

Job Tags

Remote work,

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