Job Description

SUMMARY

Bank of the James is looking for an  IT Support Specialist II to join our close-knit IT team. This role is perfect for someone who enjoys helping people, troubleshooting technology issues, and taking ownership of processes that keep our systems running smoothly.

You’ll handle a mix of Tier 1 and Tier 2 support, manage computer and mobile device lifecycles, assist with patching, and contribute to audits and IT projects. While our IT team is small, we value developing our staff and are open to evolving responsibilities, roles, and scope as the organization grows.

ESSENTIAL FUNCTIONS

• Provide Tier 1 and Tier 2 IT support (using remote tools and travel onsite) for hardware, software, and account issues.
• Manage the lifecycle of company laptops, desktops, and cell phones (procurement, imaging, deployment, retirement).
• Own endpoint patching and compliance, ensuring systems remain secure and up to date.
• Maintain and track IT inventory, asset records, and documentation.
• Support internal and external IT audits.
• Contribute to IT projects such as system upgrades, technology rollouts, and process improvements.
• Assist with occasional after-hours support for critical issues.
• Educate and train employees on IT procedures and security best practices.

BANK OF THE JAMES OFFERS

• A collaborative IT team where your contributions are visible and valued.
• Ownership of critical processes like device lifecycle management, patching, inventory, and audit support.
• Opportunities to grow through expanded responsibilities, certifications, and evolving role scope.
• Training and certification support (CompTIA, Microsoft, etc.).
• Competitive pay and benefits.
• Consistent hours and a supportive, stable work environment.

EMPLOYEES THRIVE

This role is a great fit for someone who enjoys solving everyday tech challenges, values consistency, and wants to build long-term expertise while contributing to a small, collaborative team.

Requirements

• 1–3 years of IT support or related experience (helpdesk, desktop support, or technical customer service).
• Strong troubleshooting skills with Windows, Office 365, and mobile devices.
• Basic knowledge of networking concepts (DNS, DHCP, VPN).
• Excellent communication and customer service skills.
• Someone who values  stability, teamwork, and ownership while being open to growing their responsibilities over time.

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