Job Description

Position Description The Child Support Enforcement (CSE or IV-D) Program is a joint Federal & State effort to help families establish paternity (when necessary), obtain orders for payment of child support, and secure compliance with child support court orders. Alabama's Location, Enforcement, and Collection System (ALECS) is the major Child Support Enforcement system for Alabama. The system handles all child support collections and distributions and shares information with other state systems. We are seeking a highly skilled Quality Assurance/Quality Control Analyst who has experience in testing large scale software solutions to work on projects of moderate to high complexity for the ALECS system. The incumbent will work with multiple development environments and may work on multiple programs/systems as a project team member. They will be expected to become a subject matter expert for the ALECS system. The selected Analyst will: * Perform manual testing of applications, create and maintain test data, and document test results to ensure that changes to systems accurately meet technical and functional requirements. * Review methodology documentation for accuracy, completeness and quality so that new systems and changes to existing systems are completed accurately and in accordance with defined standards. * Design, develop, and document test plans and test scripts so that accurate test documentation exists for all assigned applications. * Work closely with all levels of DHR, Vendor and Partner Agency staff to share information and provide support so that system integrity is maintained, risk factors to applications are addressed, and users are able to perform their testing activities in a controlled test environment. * Provide and model positive, professional, and courteous customer service to DHR employees, other agencies, vendors, contractors, and the general public by sharing job knowledge and responding to requests for information/service in a timely, efficient, competent manner so that issues are resolved according to prescribed timeframes and specifications. * Communicate, both orally and in writing, with Division staff, supervisors, County/Division Directors, department employees, vendors, contractors, and the general public so that correct information is provided in a timely, professional, and courteous manner. Skills Required * Manual testing of mainframe applications * Test Design and Development * Test Management * Test Results Analysis * Test Reporting * Requirements Analysis * Defect Management * Root Cause Analysis * Configuration Management * z/OS on IBM 3270 or 3290 Mainframe * ISPF * CICS * JCL * SQL * COBOL * MS Office * Teamwork and Collaboration * Critical Thinking * Ability to coach others * Oral and written communication in English Skills Preferred * CA-7 * Tictoc Experience Required * 5+ years of experience testing large, complex mainframe applications * 5+ years of experience testing projects developed using waterfall methodology * 5+ years of experience analyzing Functional and Technical Requirements * 5+ years of experience participating in code and design walkthroughs * 5+ years of experience with Test Management * 5+ years of experience analyzing requirements and design documents to design, create, and implement Test Plans, Test Strategies, and Test Scripts * 5+ years of experience reading code to understand processing and data structures * 5+ years of experience partnering with technical team members and other project stakeholders to develop Test Cases, Test Scripts and Test Scenarios * 5+ years of experience analyzing test results * 5+ years of experience creating and maintaining test documentation and test reports * 5+ years of experience with defect reporting, triage, and tracking * 5+ years of experience using ISPF to access datasets, jobs and databases * 5+ years of experience using CICS to navigate applications * 5+ years of experience creating, modifying, and managing datasets * 5+ years of experience creating, modifying, and executing JCL * 5+ years of experience with writing, debugging, and executing SQL * 5+ years of experience following formal Configuration Management procedures Experience Preferred * Experience with a Child Support Enforcement program * Experience testing projects developed using agile methodology Education Required Bachelor's degree or higher with a minimum of 5 years of experience in testing mainframe applications. (Or) High School diploma or GED with a minimum of 8 years of experience in testing mainframe applications. Education Preferred Bachelor's degree or higher in Quality Management, Information Technology, or Computer Science Additional Information * Position is in Montgomery, Alabama * Candidate must work onsite at the DHR facility in Montgomery * No telecommuting or work from home is allowed * Candidate will not receive any travel expense reimbursement from DHR * Candidate must be available for an interview either in person (preferred) or via Skype if in-person interview is not practical This is projected to be a long-term contract, with potential renewal every fiscal year. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Montgomery,AL. Application Deadline This position is anticipated to close on May 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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