Job Description

Location

37077 Newark Blvd Newark, 94560

Description

The City of Newark is seeking dedicated professionals to be Public Safety Dispatchers and be members of a team providing excellent service to our community. The idea of contributing to the outcomes of emergency situations should be a challenge that applicants are willing to embrace.  Newark Police Department patrol shifts are based upon a team policing model.  Dispatchers are an integral piece of that team and work the same schedule as officers with three 12.5 hour shifts per week, with one extra 10 hour shift each month working in either the communications center or attending training.  If you are interested in future development and growth opportunities within the Newark Police Department, we encourage you to participate in the Public Safety Dispatcher recruitment process.  

EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Education:

• Possession of a high school diploma or equivalent.

Experience:

• Two (2) years of clerical, administrative, or dispatching experience.
• Experience in emergency dispatching, law enforcement or emergency-related services is desirable.

License and Certificate:

• Possession of California Peace Officer Standards and Training (POST) Public Safety Dispatching Certificate is required within the probationary period and throughout employment.
• This classification requires the ability to travel independently within and outside of City limits.

Job Description URL: 

https://www.newarkca.gov/home/showpublisheddocument/5402/638386890265562993

Job PDF: 

Ideal Candidate

Our ideal candidate is...

• Commitment to providing outstanding customer service to our community.  A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remains calm in stressful situations.
• An outside-the-box thinker who comes up with new ideas and solutions.
• Highly motivated, mature, and willing to work weekends, night shifts, holidays, and overtime as required. 
• Able to react quickly and calmly to emergency situations, interact with the public with courtesy, and establish and maintain cooperative working relationships. 
• Able to multi-task and triage incoming calls and radio communications.
• Committed to learning and has the ability to receive constructive feedback and also apply it going forth.

Desired Materials to be submitted along with your application:

For Entry Level Applicants:

• Verification of successful completion of the P.O.S.T Dispatcher Academy dated within the last two (2) years of application, OR

• Verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Selection Test Battery Examination with a minimum passing “T-score” of 48 or higher.

For Lateral Applicants:

• Possession of a valid State of California Peace Officer Standards and Training (P.O.S.T.) Dispatcher Basic Certification, OR
• Currently working as a public safety dispatcher, and can show proof of successful completion of the agency-specific dispatcher training program.  

Experience in emergency dispatching, law enforcement, and/or emergency-related services is highly desirable.

Benefits

Click hereto view the 2025 City of Newark Employee Benefits Guide.

Click hereto view the Newark Police Association Memorandum of Understanding.

The City offers an outstanding benefits package that includes:  

• Health Insurance:  The City contributes the following amounts to employee health and welfare benefits:
  • Employee only: $932
  • Employee + 1 dependent: $1,862
  • Employee + 2 or more dependents: $2,460

If employee declines any or part of the City's cafeteria plan, employee may receive up to $450 cash-in-lieu per month. Any cash out will be paid to the employee in taxable compensation. Proof of medical insurance is required.

• Retirement: CalPERS 2.5% @ 55 for Classic members or 2.0% @ 62 for New PEPRA members. The City does not participate in Social Security. The City participates in Medicare.
• Vacation Accrual:6.667 to 16.667 hours per month depending upon years of service.
• Sick Leave:Up to 8 hours per month.
• Holidays: 13 paid holidays per year.
• Deferred Compensation:Voluntary participation.
• Life Insurance:City-paid $50,000 policy.
• Educational Reimbursement: Up to $1,500 per fiscal year 
• Long-term and Short-term Disability:Voluntary participation.
• Uniform Allowance: $100/month (upon completion of 12 months of continuous employment
• Wellness: On-site bicycle lockers, and employee wellness activities such as workshops, fitness challenges, and informal meetings.
• Health & Fitness:Employees and eligible family members have free use of the gym, exercise equipment and aquatic facilities at the Silliman Activity and Family Aquatic Center, as well as resident rates for classes and rentals

Special Instructions

SELECTION PROCESS

A completed CalOpps application and resume is required. 

When uploading your certifications in CalOpps, please make sure the pdf is no larger than 2 MB. 

To be considered for this position, a completed employment application and resume must be submitted through CalOpps by 11:59pm, June 1st, 2025. The selection process will begin with a review of applications to determine those applicants who are best qualified. The best qualified candidates will be invited to continue to the oral board phase tentatively held on the week of June 9th, 2025. 

Those passing the examination process will be placed on an eligibility list for Public Safety Dispatcher classification. Names of all eligible candidates will be forwarded to the Police Department for further rounds of interviews and testing.

We will make reasonable efforts in all phases of the selection process to accommodate persons with disabilities. Please contact the Human Resources Department at hr@newark.orgfor accommodation requests.

Prior to receiving a conditional offer of employment, the selected finalist(s) will be required to successfully complete fingerprinting and a background investigation, which will include a polygraph examination and which shall adhere to the P.O.S.T. background investigation dimensions. Upon receiving a conditional offer of employment, the applicant will be required to complete a psychological evaluation and a City paid pre-employment medical examination to include testing for the presence of drugs and alcohol. Applicants must be successful in all phases of the selection process to be considered for this position.

In accordance with the Immigration Reform and Control Act 1986, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States.  All new employees are required by law to sign a loyalty oath.

All government employees are disaster service workers as defined by California Government Code Section 3100.  In addition to everyday duties, employees have the added responsibility of helping throughout any disaster.

The City of Newark is committed to diversity, equity, belonging and inclusion in the workplace and does not discriminate against employees or job applicants on the basis of any local, state, or federal protected class.

Recruitment Contact

Contact phone: 

(510)578-4267

Contact email: 

calopps@newark.org

Job Tags

Holiday work, Full time, Temporary work, Local area, Shift work, Night shift, Weekend work,

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